The National Air Transportation Association (NATA) CSR Certification Program is a professionally administered customer service training course which results in a Certificate in Customer Service Training (CCST). It is a straightforward two-step process. It starts with the Customer Service, Safety and Security (CSSS) fundamental training course administered online through the NATA Safety 1st website and concludes with a modular based two-day CSR Certification Workshop where attendees complete the curriculum.
Both John Enticknap and Ron Jackson are experienced guest speakers and are available for your next meeting, seminar, customer service training program or other event.
They have been featured guest speakers for both the National Aviation Transportation Association (NATA) and the National Business Aviation Association (NBAA) and are in demand for conducting their acclaimed Customer Service Training Course: "Don't Forget the Cheese! The Ultimate Customer Service Experience."
John and Ron are authors of "FBO Survival:10 Winning Strategies for Success" and write an industry blog for Penton Publishing's AC-U-KWIKAlerts.com called FBO Connection.They also facilitate theNATA FBO Success Seminar.
They are regular contributors to aviation articles written by top industry journalists and have been featured in Aviation International News (AIN) and the Aircraft, Owners and Pilots Association (AOPA) magazine.
Each January, John and Ron conduct their Annual FBO Industry Survey and publish their results during the NBAA Scheduler's and Dispatchers (S&D) conference.
For more information on having John and Ron as guest speakers, please call or email either John Enticknap at 404-867-5518, firstname.lastname@example.org; or Ron Jackson at 972-979-6566, email@example.com.Type your paragraph here.
The NATA FBO Success Seminar is for FBO owners, operators, general managers, new managers, finance personnel and other key FBO employees who are interested in building a more successful FBO. Attendees will be exposed to new FBO management techniques and gain essential aviation operational and service knowledge while sharing experieinces with new freinds in the FBO industry.