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Don't Forget the Cheese! is the ultimate customer service training program written specifically for the aviation services industry including FBO, fueling, line service, CSR, maintenance, aircraft charter, flight schools, schedulers & dispatchers, etc.
It's the only aviation specific program written by FBO industry veterans & pilots and includes realistic role playing. Don't Forget the Cheese! is a call to action that serves as a thoughtful reminder to add something extra to the customer service experience.