IS-BAH Audit &
ABSG News Center
- Next NATA FBO Success & Management Seminar: April 25-26, 2023 New Orleans, Registration now open.
- Next CSR Certification Workshops: December 5-6, 2023, New Orleans
- ABSGs IS-BAH Conforming Program Successful Client FBOs:
We congratulate our FBO Clients for achieving an IS-BAH Stage 3, 2 and/or Stage 1 Registration Designation: McCreery Aviation, AvPORTS Moffett Field, Sheltair, Jet Aviation/Pazos-Puerto Rico, Airways-Jamaica, Abilene Aero, Lubbock Aero, Maryland Air, Concord-Padgett Airport
- Read our Latest FBO Connection Industry Blog
- Photos from Past CSR Workshops
- ABSG Completes IS-BAH Audit of Sonoma Jet Center
- Pazos Aviation, San Juan, Completes Customer Service Training
Don't Forget the Cheese! Customer Service Training
SMS & ERP Development
Aviation Business Strategies Group (ABSG) Principal John Enticknap is an Accredited IS-BAH Auditor and is available to conduct IS-BAH audits for the purpose of obtaining an IS-BAH Registration.
ABSG also offers Conforming Assist Services (CAS) designed to review required IS-BAH documents, manuals and components and assist in bringing them up to conforming standards. We can also assist in developing documents and manuals that are missing.
In addition, ABSG is uniquely qualified to assist in onsite SMS and ERP training designed to strengthen the safety culture of the FBO enterprise. We are also able to assist in conducting a pre-IS-BAH audit. These services can potentially shorten the IS-BAH audit preparation time which can speed up the IS-BAH Registration process.
Through our IS-BAH auditing experience, we find that many FBOs have created some of the required documents, manuals and components but are often missing a Safety Management System (SMS) and an Emergency Response Plan (ERP). As part of our assist program we can help develop these important IS-BAH elements.
In addition, ABSG uniquely qualified to assist in onsite SMS and ERP training designed to strengthen the safety culture of the FBO enterprise.
We are also able to assist in conducting a pre-IS-BAH audit which tests the systems in place and further prepares everyone for the final IS-BAH audit.
Don't Forget the Cheese! is the ultimate customer service training program written specifically for the aviation services industry including FBO, fueling, line service, CSR, maintenance, aircraft charter, flight schools, schedulers & dispatchers, etc.
It's the only aviation specific program written by FBO industry veterans & pilots and includes realistic role playing. Don't Forget the Cheese! is a call to action that serves as a thoughtful reminder to add something extra to the customer service experience.